. The key forces acting upon Aged Care in 2022 and beyond
. Event welcome and housekeeping
A formal welcome and introduction from the federal government Minister for Aged Care
Aged care providers face the challenge of implementing a wide ranging package of reforms in the next 12-18 months to meet core requirements following the Royal Commission. Particularly, to build a high quality aged care system that’s grounded in human rights and which treats older people with respect for their diversity and capacities, ensures greater control over their care and support, and delivers appropriate, safe and timely services, and fair value for their and the taxpayer dollar.
The challenge of making better care for older Australians affordable will largely fall to providers and their business teams. The Council on the Ageing (COTA) Australia, a leading player in reform, can make seven principal recommendations on areas of focus for greater bringing affordability for aged care for all stakeholders.
The Aged Care sector was already under pressure before Covid, and the release of the Royal Commission Report in February 2021, with 54% providers reported* to already be operating at a loss. Today, professional procurement has a front-line role to play in raising standards of aged care, whilst also working to reduce the cost.
But how can procurement do this? How can it bring sophisticated modern procurement techniques into he aged care sector quickly, transform the commercial approach to the supply-side, and then use this as a springboard towards innovation to build new commercial models, find new ways of operating, and utilise technology to transform how we manage resources?
As profit margins in the Aged Care sector are under unprecedented pressure, the need for an effective cost reduction strategy led by Procurement has never been more important. This contribution will offer an analysis of the broader financial pressures facing the industry and review a range of strategies available to Procurement that will be key to the sector’s viability. In particular the presentation will focus on: Sources of income available to the industry and how they compared to other sectors. Cost reduction strategies as an opportunity and a constraint in the aged care sector. Types of cost reduction strategies available to procurement
Access to mobility services has historically been a challenge both from a financial and operational point of view. Cabcharge has invested heavily in their Community Card solution to provide at-home clients with a safe and cost-effective means of travel. In this session, you’ll learn how Cabcharge can help you:
• Ensure safe, convenient, and independent travel for your clients
• Streamline your month-end reconciliation process and reduce administrative and operational inefficiencies
• Provide visibility of your clients’ travel spend through enhanced reporting
How do procurement deliver business-as-usual in an operational environment, whilst simultaneously developing new commercial models that help make aged care affordable in the longer-term?
• What could history have taught us – had we planned ahead for a global pandemic?
• Managing risk & cost when demand soars and “opportunists” jump in – buying vital supplies at a critical time
• Future proofing! – What have we learnt for the future, how have our business continuity plans evolved?
CASE STUDY: RSL LifeCare Supplier Engagement programme: The business benefits of proactive procurement strategy & building supplier relationships: How supplier engagement can work in an aged care supply chain. How and why it can dovetail with supplier segmentation, vendor diversity, contract management and SRM:
What is the obvious role for procurement in aged care, post Royal Commision?
Importantly, what is the less obvious one? How can procurement add more value?
Procurement’s role needs to shift to business partner or internal consultant, working with its stakeholders to improve quality of service and provision of choice for their clients
How procurement can work more proactively with the business to support investment, quality indicators, technology, compliance and risk mitigation whist still delivering ongoing value at its core.
Panel Discussion :
Tracey Shearer AUGUST CONSULTING … Geoff Brown PORTLAND
Brett Beattie ESTIA HEALTH … David Tran RSL … Chris Heptonstall UNITING CARE
A reliable supply of high-quality nursing staff is perhaps the most important direct category in the aged care and health sector. So the importance of a reputable and sustainable staffing agency sector in meeting the workforce needs of Aged Care providers is often mission critical – as Covid demonstrated. But the benefits and risks involved in the procurement of agency staffing is not always obvious and can vary – this presentation will draw upon lessons learned from the Surge Workforce Program, a framework designed by the RCSA and funded by the Commonwealth Government to fill critical shifts across the aged care sector during COVID-19.
. Review of Day One
. Preview of Day Two
. Cocktail sponsor’s message
. Exec summary of Day One
. Event welcome and housekeeping II
The particular focus for SAH included new competitive arrangements, understanding end to end supply chain risks and working with suppliers and industry partners.
The new custom built state-wide distribution centre which opened in October 2021 will enable further improvements to the overall supply chain.
This case study will highlight the learning points from an investment in supply side investment for patient benefit.
A hygienic environment is the key to good health: And a quality laundry solution is a key part of providing the most hygienic environment possible for older Australians in aged care : Quickly learn about both the science and economics of investing in high quality laundry solutions from the world-class German provider.
People’s health is interconnected and interdependent with the health of our planet. We need to look after one, while taking care of the other. This means addressing our direct business footprint to minimise harm and maximise our sustainability. It also means acting on our indirect value chain and enacting our ESG policies proactively through procurement.
As a healthcare company, we have the opportunity and the responsibility to play a part in the intersection between people and planetary health, building awareness and driving action – and Procurement can play a major part.
Many aged care providers manage their own fleet and understand the high costs and associated risks. Since the pandemic, fleet managers have faced increased challenges – including long supply lead times, vehicle under-utilisation, longer retention periods and the uncertainty over the transition to electric vehicles. This session is aimed to assist you consider solutions for your ongoing fleet management strategy.
Automating procurement process is about much more than standardisation & efficiency.
A well executed P2P strategy can drive change for the better and enable that essential balance between great customer service and proper risk management, but importantly make it easy for staff to find and buy what they need so they can focus on their day-to-day tasks of caring for patients.
Not everyone can afford expensive ERP systems promising a one-stop-shop with integrated procurement functionality. But not everyone needs all that either.
Smaller “best-of-breed” systems can give aged care providers everything they need in a much shorter timeframe and in a way that easily integrates with their Finance system.
A best-of-breed approach should offer Aged Car providers value for money with key benefits including:
• intuitive user interface & ease of navigation, requiring less training
• easy to configure to suit business requirements now (and in the future) and without additional cost
• end-to-end functionality covering procurement planning, sourcing and tender management, supplier relationship management, contract preparation/negotiation and award, and post award Contract lifecycle management – all in one consistent user interface that avoids re-keying of data and human error
• process workflow automation and timeline management across Procurement and Contract business processes for all categories, risk levels and values, thereby reducing corporate risk through improved governance and auditability
• automated dashboards and reporting that reduce admin burden freeing up staff to focus on strategic procurement activities and to manage by exception
• Overview of Healthdirect and its traditional operating model/virtual services,
the constraints and procurement’s traditional role
• The Pandemic as a catalyst for change for HealthDirect – what changed fast, the rapid response required,
The immediate impact on the organisation and Procurement function demands.
• The new post-Covid Healthdirect strategy and new operating model – a new commercial function
and role beyond transactional sourcing – influencing core business strategy
• Case study on progress to date, challenges and the lessons learnt becoming more commercial
Procurement can do more than just cut price and save cost. It can also work to reduce risk, improve quality and improve policy outcomes. Working more closely with suppliers can bring direct benefits to Aged Care providers and their residents through using procurement as an instrument of a policy to achieve broader aims for good.
For example, better quality food, means better health for residents.
Come and hear how you can work with Social Enterprises to use your procurement spend for good.
Ultimately, in order to provide higher standards of care for residents, in line with the Royal Commission recommendations, providers are likely to need to strip out unnecessary costs quickly. In effect, to get more value for every dollar spent.
But how exactly can this be achieved safely, without compromising standards?
What is essential to do? What is preferable to address? What has only a marginal effect?
And what level of investment is optimal to enable such savings?
. Review of Day Two
. Feedback & housekeeping
Murray Peters – Procurement Portfolio Manager at Australian Entity of Bupa
Murray is an experienced procurement professional who is inventive and brings significant energy to any undertaking. Murray’s strength in defining strategy within procurement functions enables teams to deliver shared value; ensuring consideration is given to environmental and social opportunities throughout the supply chain.
A natural leader who creates a structured environment that allows team members to grow and develop as well as delivering on business objectives, Murray is pragmatic and always looks for opportunities to influence business spend outside procurement scope.
Nicki Doyle – Partner Health, Ageing & Human Services, KPMG
Nicki is a Partner in the Health, Ageing & Human Services Sector and co-leads Ageing across KPMG Australia. An experienced consultant, with extensive experience working with clients within the ageing and community sectors, including Commonwealth and State government jurisdictions, health services, for-profit and not-for-profit organisations.
Nicki is a qualified physiotherapist, with extensive clinical, management and project experience, and has worked in the health, community and hospital sectors in Australia and the United Kingdom. Her key areas of interest are aged care, community care, sub-acute care and rehabilitation, out of hospital models of care, and primary care with a particular focus on chronic disease and palliative care. She has a strong strategic and operational focus, and incorporates a clinical focus into her engagements.
Nicki has published and presented widely on issues related to service delivery in community health, ambulatory care and sub-acute care. She was awarded a Churchill fellowship to investigate alternative models of allied health out of hospital care, and has also received a Public Sector WA award and Healthy WA award for her projects
Pauline Rolfe, Director within the Sourcing & Procurement Advisory practice, KPMG
Pauline is a Director within the Sourcing & Procurement Advisory practice at KPMG based in Sydney. She is passionate about assisting clients respond to growth, performance and risk challenges, with a focus on large transformation programs across strategic cost reductions, procurement target operating model design, and digital procurement platform implementations. Her goal is to continue to collaborate with clients across the Health and Aged Care sector to elevate the role and impact of their procurement functions.
Tim Carroll BSc MBCS MCIPS, Commercial Director, Healthdirect Australia
With over 25 years international experience in financial services, technology and consulting sectors, Tim has held numerous business and shared services leadership roles in retail operations, product management, IT and procurement.
Tim has worked for global organisations such as HSBC and Accenture as well as large ASX companies CBA, NAB and Suncorp. He has strong digital transformation and program management experience, which complements his passion for developing and executing commercial strategy.
Tim joined Healthdirect Australia in April 2021 heading up the sourcing and supplier management functions. He is currently playing a key role in the transformation of the Healthdirect business, building a highly responsive commercial capability to support the increasing demand for virtual and digital health services.
Tim graduated from Manchester University in the UK with an honours degree in Management Sciences. He is a Member of the British Computer Society and the Chartered Institute of Purchasing and Supply.
Brooke Lord, Head of Advocacy and Policy, for the RCSA
Brooke is the Head of Advocacy at RCSA, the peak industry body for the recruitment and staffing sector in Australia and New Zealand. RCSA represents over 2000 corporate and individual members which include a large number of specialist aged care recruitment and staffing agencies. An experienced Public Affairs leader, Brooke has worked in Corporate and Public Affairs across a range of organisations and industries, including Aged Care provision and Aged Care staffing . In 2020, Brooke worked with RCSA members and the Commonwealth Government to establish a surge workforce program that leveraged RCSA’s member network to assist in meeting surge workforce demand across Australia’s aged care sector during the pandemic. RCSA’s surge workforce program has filled more than 52,000 shifts in aged care facilities across Australia, providing critical care – and saving lives – for residents at short notice and at a vital juncture. Brooke is a strong advocate for the vital role that non-traditional and flexible labour plays within the aged care sector in addressing unexpected and short-term staffing needs, in meeting surge requirements and in providing specialist skills or services.
Ian Yates – National CEO, Council on the Ageing (COTA)
Pratiksha Becker – Head of SRM for PSCM, DHW
Head of COVID-19 Community Logistics and Distribution and COVID-19 Vaccine Logistics
Head of Supplier Relationship Management
Pratiksha is a versatile Supply Chain and Procurement specialist with experience in the Healthcare and Manufacturing sector globally and in Australia with added expertise in sales and consulting centric roles. Pratiksha enjoys working in collaborative environments and has supported SA Health with the COVID-19 response, first supporting with additional demand of essential PPE and more recently managing the operational logistics and demand planning of COVID-19 vaccine for SA Health.
Working closely with suppliers and utilising the relationships and existing contracts as well as collaborating with a range of stakeholders within our organisation has been one of the keys to our success in managing the COVID-19 pandemic from a procurement and supply chain perspective.
Pratiksha joined SA health in 2018 as Head of Supplier Relationship Management and developed an SRM framework and further build on our supplier relationships.
Tania Killeen-Noy – Procurement Manager at Bupa Villages & Aged Care NZ
Paul Oliver – Director/Principal, Consultant, Fleet Advisory
Chris Heptinstall- CPO, Uniting Care NSW
David Tran – Director of Procurement, RSL Lifecare
Brett Beattie – Head of Procurement at ESTIA HEALTH
Geoff Brown – Director, Health Consulting, Infosys Portland Group
Renata Sekulic, National New Business Manager, Cabcharge Australia Limited
Warren Shaw – Director, Client Engagement, Open Windows Software
Hayley Kudra – Head of Operations, Unimarket
Marco Clerici – Key Account Manager, Miele
Marco is a Senior Sales Manager for Miele Professional based in Sydney. He is passionate about driving and excelling hygiene standards in the aged care sector. His goal is to continue to educate and collaborate with clients across the Health and Aged Care sector to elevate hygiene standards across Aged care facilities.