regos@pasa.net.au 0490 811 892

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  • Day 1

    20th March 2019

  • The headwinds keep blowing in the face of Aged Care, but our Industry keeps persevering.  As the Industry readies itself for a Royal Commission, providers still need to remain focused on their strategies and get on with running a sustainable business.  In this segment, we will explore the headwinds and see how they are impacting the operations of RAC Providers across Australia.

    • Where are we in the scheme of things? An Industry Overview of Legislative Processes and Reviews
    • What does the data tell us about these changes and how is it different between Profit and Not for Profits organisations?
    • What steps are Providers taking to ensure they continue to run sustainable operations?

  • Facilitated discussion on roundtables on the following themes:

    • The Aged Care Royal Commission implications for procurement
    • Supplier compliance to aged care requirements

  • Under the new regulations, aged care providers’ will be legally accountable for safety and quality and an increase focus on client care, with providers having to prove their care and services are safe, effective and customer-centred. Find out Bethanie Aged Care is getting ready for the new compliance standards and risk management regime.

    • How to get going; be practical and pragmatic
      • What’s a simple and scalable framework?
      • How do you implement category management?
      • And given you’re a small industry and resource poor, what do you look for in your supplier partners?

  • Aged Care is facing enormous challenges today, a highly competitive market, operating within financial constraints, whist needing to meet all the relevant legislative and compliance requirements. Procurement, if well positioned and aligned with the organisation can play a significant role in assisting the organisation to meet these objectives.  

    • How do you change the nature of your relationships with the business to ensure procurement is relevant?
    • How do you ensure your outcomes are broader than price?
    • How can you use technology to drive efficiencies and improve compliance?

  • How do we move from reacting to a need versus anticipating that need? 

    Being proactive and not reactive is about changing the mind set of organisations. Why do we procure and how does this meet our business objectives versus, we have always had a contract in place and it’s about to expire? The session will cover the methodology of establishing a baseline of an organisations procurement arrangements and developing strategy to support achieving business objectives and value. The strategy considers the capability and the procurement profile of the organisation and the supply markets that support that industry. Establishing a baseline makes it easier for an organisation to map out how procurement contributes to the business and where efficiency and improvements can be made.  It also helps an organisation to measure the performance of its procurement function and how it contributes to the business meeting their objectives.  


    • Procurement transformation case study at Alfred Health
    • Category management structure
    • Building procurement capability
    • Challenges

    • How additional services can provide choice and new revenue streams
    • Overcoming challenges for introduction
    • What can be charged?
    • Considerations for new builds and older facilities

    • The Biggest Challenges facing Suppliers to Aged Care Procurement
    • Strengthening procurement through collaboration between buyers and sellers

  • So, what have we learned?

    Review of key learning points for the day plus identification of and discussion of issues that delegates still wish answers to


  • Day 2

    21st March 2019

    • Background on the old outsourced catering contract and agreement
    • Factoring in benefits of socialising, need for staff training and client feedback and complaints into new catering contracts
    • Improved outcomes from the new contracts what were the benefits for clinical outcomes, client experience and stakeholders
    • Insights to share

    • Research undertaken on aggregated procurement in aged care foodservices- why procurement matters and should be considered in foodservices
    • Foodservice system where aggregated procurement becomes essential and the procurement process (menu planning, equipment purchasing, production operations, storage etc)
    • Innovation and future trends in foodservice which create opportunities in foodservice to save time, money, support skill shortages, add choice to menu, meet cultural needs and meet the increasing expectation of the aged care sector

  • Case study on hospitality services in procurement

    Stephen’s current role is Hospitality Operations Manager with the BlueCross Aged Care group, which prepares around 4500 meals per day across its 23 facilities, with an annual food and beverage budget of $5.5 million employing over 300 catering staff. Stephen’s portfolio incorporates procurement management with several key responsibilities including ensuring consistency of food quality, pricing and sourcing new products such as textured concept meals, meat cuts and seafood products.


    • Procurement principles as applied to fleet management. (But isn’t Fleet just another transactional activity???  No, actually!)
    • Sustainability initiatives – which ones should you be focusing on and why?
    • Driver Safety – practical tips on making your fleet safer.
    • Technology – friend or foe?

  • Utility invoices are notoriously complex and varied making it difficult to identify utility spend and cost saving potential. This insightful case study will show how Goodwin Aged Care Services strategically approached utility invoice analysis across the organisation to reduced costs.

  • The presentation will cover the risk involved with the purchase of heavy and breakable products on a site by site basis, instead of using a head-office authorised supplier. You will hear many horror stories of what can go wrong where managers, residents and kitchen staff are forced to purchase cases of wine and beer for the dining room or bar area of the facility. Apart from the risk when things go wrong there is considerable time off site. In addition to the weight of a case of wine is 16kgs and a case of beer is 15kgs, there are many opportunities for accident and injury. The interactive session featuring Interviewee, James McGuinness, Social Director Furlough House, Narrabeen NSW (73 years of age) on the process that his residence previously used and how he found a cost effective and safe alternative to this potentially harmful practice.

    My Cellars Direct is the largest supplier of wine beer and spirits to the Nursing Home and Aged Care sector in Australia.


  • Facilitated discussion on roundtables on the following themes:

    • Which areas of operations do you outsource, and which areas are covered in-house?
    • How do you use technology to assist with procurement?

  • Do you feel like your procurement team makes the most of your procurement data? This is a practical and pragmatic session will show how to link together your procurement strategy with your data, and how to take a more strategic and operational perspective, and how to get the most out of the data you already capture. See how data and strategy can be used to improve any procurement function by looking at the following three points:

    • Data capture
    • Data analysis
    • Data reporting & dashboarding

  • Procurement is a minefield with serious consequences for failing to follow process or deal with issues properly as they arise.  This presentation will examine the liability that arises during the running of a tender process, as well as provide plenty of real life war stories of issues that have arisen and how they were dealt with.  These issues include:

    • Failing to disclose material conflict of interest
    • Not opening and assessing tenders that were received on time
    • Taking IP of losing tenderers
    • Disclosing confidential information of incumbent
    • Changing the goalposts during tender processes
    • Changing the goalposts during the contract administration

  • Conference wrap up - So what have we learned? How to tackle the solutions

    Exhibitor Prize Draws